Showing posts with label PR generated media. Show all posts
Showing posts with label PR generated media. Show all posts

Integrating Brand Messages Into Your Public and Media Relations

How much more effective would your marketing campaigns be if you made a conscious effort to frame your messaging in your Media Relations (MR) and Public Relations (PR) campaigns around the main brand messages you use in your marketing campaigns?

More often than not, brand messages in healthcare PR-MR rely on the "about us" statement to carry that weight. Little if any attention is given to using public and media relations as a strategic and integrative vehicle in the overall marketing effort.

And that is a missed opportunity.

As healthcare organizations, we are expected by our audiences to advertise, write white papers, create case studies, write impactful sales materials, partner with leading market research organizations to present "groundbreaking" topical surveys and results, as well as other materials. That is a given. People see and read, they (hopefully) advance the brand, maybe generate some sales leads or in some cases bring a sense of accomplishment to internal audiences because in the end, all of these materials are "about us". Activity measurement as opposed to outcomes measurement.

Now think. What is the value of these same messages being crafted in such a way through PR-MR to your organization? The more people say they don't believe what they read and see, the more that they believe what they read and see. A positive news story online, print or electronic carries with it a measure of credibility conferred by the publication, news organization or web content carrier that the story has some measure of truth and validity. Can't buy that in advertising, direct mail or contests.

PR-MR can be summed up by the following:

Presence Builds Preference

and

Perception- Leads to Opinion- Becomes Fact

PR-MR can provide you with a continuous brand presence in the market that you cannot afford through traditional or online paid efforts. It can successfully build positive impressions, solid opinions which after a while other companies and individuals will come to believe about your organization and, this is an important and... build relationships with the media and audiences that can be leveraged to your benefit in times of crisis.

In my experience, it is not uncommon to generate on an annual basis for small healthcare organizations $1 million plus in equivalent advertising through a PR-MR program. For larger companies, an aggressively planned and consistent PR-MR program generates $10s of millions of equivalent advertising dollars. Ask your Executive Suite for that kind of money for paid advertising in this or any economy and see what happens.

If you are not integrating your brand messaging into your PR-MR efforts, your losing the opportunity of a lifetime and potentially your markets.

PS. It's just not writing press releases.


If you need assistance or would like more information, you reach me directly at 815-293-1471.

Public Realtions and Media - Leveraging the Obvious

This is a test.

Quick, what is the fastest way for you to build your brand in the community? Well, besides providing outstanding patient service and support, high quality care and so forth.

Try proactive media relations!

Each morning, someone in the marketing department should be scanning the newspapers, news wires such as the PR Newswire and the Business News Wire and other media outlets to see the hot healthcare topic of the day. Once identified, look to your medical staff or your internal employees to see if you have any content experts. Find the angle about why this is important. Develop some materials such as a news release or statement, get some times the physician or hospital spokesperson is available and pitch them to the media. Put the materials on your web site. Use the news wires for a regional release.

It's all about speed, reaction and first to the media.

It's summer and that means a slow news period!

Two articles in the WSJ today worth commenting on. Outpatient surgery in the docs office and bad outcomes including death, and ten things you need to know about healthcare reform. Have any good quality examples of your docs performing outpatient surgery in their offices? What is your position on healthcare reform?

Sweeps month is coming up, never to earlier to establish your organization as the go-to content experts. Especially when it is a slow news day.

Battle Lines Are drawn

With the Senate yesterday introducing a HC reform bill, its clear that the battle lines are being drawn between a government insurance option vs big insurers. Expect the Obama PR team to hammer big insurers and enhance the public already aving a strong dislike of healthcare payors.

What does that mean healthcare providers?

Watch the battle closely, you will have to choose.

What to do.

LEVERAGE, LEVERAGE, LEVERAGE...

Marketing departments should be working with senior leadership and in their communities to get a pulse from all constituent groups, not just favorites on the topic of healthcare reform.

As issues develop create media statements for local press on why you do or do not support.

Consider offering your facility as a town hall meeting place.

Find out where your docs are at. Help them understand the issues and develop PR/Media kits for them to use.

Consider web site updates and links to various organizations.

Become the local expert source for commentary and opinion.

Get leadership up to speed and in an Executive Speaker's bureau on the topic.

Move fast. Be proactive . Define your usefulness in this process.

Thoughts for the future

Video releases

Next year how about your healthcare organization producing some video release of with docs explaining what happens when a firecracker goes off in your hand. Use a crash test dummy. Great visual for media. Put it on your favorite public access channel too. At the very least place it on your web site.



Hospital pay raises

I know lots of people who are not getting raises in hospitals this year. But somehow there is always money for the CEO and senior team for a job poorly done. Can you say like, do the right thing and not accept a raise?



Time for a new marketing book

Your marketing is making you look stupid. How is that for a title? Starting on the next great healthcare marketing book and consulting tour. Its time for the industry to wake up and do it right before healthcare reform comes along and the playing field is leveled. How do you spell differentiation?



Healthcare Reform

Speaking of healthcare reform... any clue on how you attract those individuals who can afford to pay privately and not wait in line for service? The next real battleground for revenue.



If you don't think there will be long lines and wait lists, just think about all those hospitals beds taken out of service when 47 million suddenly get access. Can you say, beds in the hallway?



Big insurance is in trouble and facing national healthcare on some level. Why should an employer pay outrageous premiums when they may have the possibility to opt into a government program. The financial analysts, Wall Street and investors will hate that. Too bad you already made your money.



Be a tax-exempt organization, you can behave just like a for-profit and not have to pay taxes. Pretty good deal



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Happy 4th of July everyone.